Case Management Models – Dynamic knowledge intensive processes
Blog: Pragmatic 2.0
In my understanding, these concepts were pioneered by Connie Moore in an article describing process adaptability. She categorizes the processes into a spectrum ranging from structured, well defined “steps” to be adhered giving some ground for achieving the outputs expected using the skills of the workers executing the activities in a process. Each of these processes require different levels of empowerment for the knowledge workers.
This was followed by (Wil) van der Aalst, Professor, Department of Mathematics & Computer Science, in defining what is called case handling which is more contexual and data oriented view of processes.
I plan to elaborate more on these in next blogs in this space. Keith, I will be very interested if the webinar is available for download, as I am interested in this topic.