Blog Posts Case Management Process Management Process Modeling

Case Management Models – Dynamic knowledge intensive processes

Blog: Pragmatic 2.0

Clay Richardson of Forrester and Keith Swenson of Fujitsu had recently a webinar on dynamic processes. This is covered by Sandy Kamsley here. I could not follow the webinar, but looking at the transcript, I understand that in some domains there is certainly a need for process to be more flexible to let the process workers perform their work more effectively. This flexibility (or can I say empowerment – 2.0 ish :)) is particularly important in knowledge intensive domains like insurance, emergency management, dispute handling.

In my understanding, these concepts were pioneered by Connie Moore in an article describing process adaptability. She categorizes the processes into a spectrum ranging from structured, well defined “steps” to be adhered  giving some ground for achieving the outputs expected  using the skills of the workers executing the activities in a process. Each of these processes require different levels of empowerment for the knowledge workers.

This was followed by (Wil) van der Aalst, Professor, Department of Mathematics & Computer Science, in defining what is called case handling which is more contexual and data oriented view of processes.

I plan to elaborate more on these in next blogs in this space. Keith, I will be very interested if the webinar is available for download, as I am interested in this topic.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples