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Case Management is the big focus for IBM’s BPM offering in 2015

Over the past few years, IBM has been on a steady BPM technology trajectory that’s seen it consistently extend beyond its integration-centric heritage to produce flexible tools that can cope with different kinds of work scenario, are easy to use, and able to handle very significant design-time and operational scale. With its latest release IBM has focused particularly on enriching the exploratory work capabilities of Business Process Manager – providing targeted support for case management applications at design time and runtime.

Looking at support for different kinds of work:

In recent Business Process Manager releases IBM has concentrated on increasing the ability to engage stakeholders broadly and at scale – taking the collaborative discovery and mapping innovations it initially delivered with Blueworks Live and pushing them into the rest of the platform. There are strong social sharing and expertise location capabilities right within the design environment as well as the operational environment, within running process applications; and with the rewritten dashboarding facility, relevant participant activity streams are surfaced as both input for, and discussion around, optimisation work.

IBM’s support for extending task work, monitoring and administration to mobile platforms is advancing, too. It’s now easier to build responsive web clients for mobile access; and there’s also a client-side code and data caching capability that makes mobile access to process applications more performant and stable.

This is an extract from a new report in our Managing and Co-ordinating Work research theme, by Research Director Neil Ward-Dutton.

get the full report

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