Case Closed – Creating a digital government
On October 24th 2019 we were happy to kick off our first edition of Case Closed – Creating a digital government at the International Auditorium in Brussels. It was a day packed with interesting presentations, culinary interspersed with tasty snacks and drinks.
After the welcome in the lobby, the introduction was given in the Auditorium by Founder Joachim Vanden Brande who gave a short overview of Ground lion’s history and looked back on some successful projects. Subsequently the architecture’s strengths and the CMMN standard were elucidated which constituted a solid basis for the in-depth sessions that were to follow.
During the first parallel sessions, Richert De Vleeschhouwer shed his light on the possibilities of a better and broader data insight within Case Management. After all, there is a wealth of information within every Ground lion application. It is therefore key to interpret this information correctly to be able to make the right decisions for the future. This can be achieved with a self-service BI solution that offers the end-user the flexibility to swiftly get up and running in a user-friendly manner.
At the same time, Koen Laurijsen explored the benefits of an ‘Organization-wide Cooperation Environment’. Based on a customer case at Ctgb (College for the Authorization of Plant Protection Products and Biocides) within the Dutch government, he clarified how information can be managed efficiently in a complex and ever-changing environment. An integrated collaboration environment was set up, designed by our Case Management solution, that could be seamlessly connected with existing Ctgb applications and with new applications such as Microsoft O365 (including SharePoint DMS and Power BI). An important part of this implementation was the set-up of both a customer portal (for information, applications, status information, etc.) and an employee portal in which all information and functionalities were disclosed to the organization in a role-based and user-friendly manner.
In the second presentation round, the topic ‘Citizen and employee experience’ was addressed by Tom Cools. He stated that from the agreements of the latest legislatures in Belgium we may conclude that future interaction with citizens should be entirely digital, away from any paper processes. The Government as a Service (GaaS) to serve the citizen better in the digital transformation. But to put the puzzle together, you must possess all the pieces: a safe and user-friendly platform for communication with the citizen, high-quality and reliable master data as high performant digital building blocks and a modern legal framework, adapted to the digital society. Important building blocks of the Flemish Government already achieve a high level of maturity today. The legislation is making major leaps, as evidenced by the new Flemish Government Decree. Today’s technology offers more possibilities than ever before to integrate building blocks and exchange data thanks to Application Programming Interfaces (APIs). We revise the processes, focusing on User Experience and drawing up a Customer Journey. Solutions are developed based on Responsive design and are therefore more user-friendly and more accessible than ever. He invigorated this vision with current customer examples such as the VGC (Vlaamse Gemeenschapscommissie – Flemish Community Commission) story.
In the meantime, Koen De Maesschalck gave an in-depth session on Ground lion’s analysis method and approach. The various steps and deliverables for a complete model were further elaborated on. One of the most important deliverables are the CMMN models. Not only the global concept of CMMN, but also the various components such as stages, milestones, tasks, iterations, etc. were reviewed. With a little touch of humor, all of this turned out to be easily digestible for the audience present. After the first four sessions, it was time to re-energize at the lunch buffet.
Afterwards, Mathieu De Zutter covered a session on ‘Case Integration Architecture’ for the more technical profiles in the audience, while Sofie Desmet thoroughly explained the project for the Strategic Goods Control department of the Foreign Affairs department of the Flemish Government.
Sofie’s presentation showcased a good example of the digitizing government as GaaS, as previously discussed by Tom Cools. For the Strategic Goods Control department, the Ground lion application with an e-office for citizens and companies came to replace a backend application with manual input of paper requests. Sofie demonstrated the entire flow from application over processing to final decisions and gave an overview of the plans on the application’s further expansion for this project, such as an integration with customs.
Mathieu offered the techies among us got an interesting look behind the scenes of Ground lion’s architecture. He emphasised how the architecture ensures that Ground lion can be flexibly integrated into any application landscape. How CMMN concepts enable integration, the interaction between the back and front-end thanks to API calls and the link with Sharepoint as underlying DMS (document management system) were also explained.
During the closing keynote, Joachim gave some insight in Ground lion’s plans for the future. The focus is on a further evolution towards a low code platform and an elaborated expansion of the product with an improved and more user-friendly configuration, for an even better user experience. We’ll know what to do in the new year! And hopefully we’ll be able to share the results of these efforts with our customers and other interested parties during Case Closed 2020!
Written by Pascal Vanhumbeeck, Application Consultant at AXI-Ground lion