Blog Posts Process Management

Can Emerging Technologies Turn The “Seamless Experience” Unicorn Into A Reality?

Blog: Forrester BPM Center of Excellence

A few weeks ago, I opened my inbox to find an email from the New York Times telling me it had updated its homepage, saying it wanted to give its subscribers a “Seamless experience: Whether you visit on your phone, tablet or computer, you’ll now see the same groups of stories across all of your […]

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