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Can AI make us more HUMAN?

Blog: NASSCOM Official Blog

If a robot dies, would it make you sad? For lots of people, the answer could be “yes”. A recent relevant example is that of an AI-powered available robot called Nao. When under an environment of controlled experimentation 89 people were asked to turn it off, most of them refused to do so because Nao pleaded to stay on. In another case, an American marketing executive had been used to sharing her home office with Jibo. For most of the time, she found it dumb and annoying. However, when soon after Jibo’s makers announced its death sentence, the same executive felt sorry for him. These and many other similar references tell us something really important about our emotional response to machines.

AI is supposed to be driven by objective criterion through which an agent’s behavior is measured. This fact might make us believe that the science of AI is far away from comprehending subjective feelings. However, the truth is that using the aspects of Affective Computing, considerable progress has been made in making our systems ready for understanding, inducing and emulating human emotions. While we can still claim to have an upper hand, machines are gaining ground using their own strengths. If nothing else, the early signs of success are definitely extremely promising.

As and when AI powered machines become the new norm, they do have the power to read our emotions better than other humans- sounds creepy? Consider the following areas in which it could be used:

The prospect of omnipresent AI scanning faces and listening to voices sounds intrusive, therefore companies will have to put rigorous security and privacy measures in place to protect customers’ information. History has shown that worries related to new technology fade as its benefits emerge. People constantly evaluate the emotions of customers, colleagues and loved ones to make decisions. Robots simply automate this process- and the more data they have, the better they will be at it!


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