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Business Requirements: How to Create a Business Requirements Document (Free Template)

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Tom: “I need a new warm, down jacket for my next trip.”

Me: “Great, I would opt for Patagonia or Arcteryx.”

Why did I recommend these brands to Tom and these brands only?

It is due to brand trust. I know these brands deliver exactly what I want consistently.

As consumers, Tom and I are Patagonia and Arcteryx stakeholders. We have expectations these two outdoor brands need to satisfy to retain our custom. These expectations translate into requirements. In this scenario, our requirements were:

Patagonia and Arcteryx meet the business requirements for their products, satisfying stakeholder and business needs. And so the brands thrive with a good reputation, brand identity, leading to a healthy bottom-line and company success.

Defining the business requirements of a new product, project, system, service, or software is vital. Without defined requirements, there is an absence of clear goals, focus, and progression measures. This doesn’t bode well for success.

For instance, a study by Pulse of the Profession reported 37% of software projects failed due to poorly defined requirements.

Because we don’t want you to fail, in this Process Street article we explain exactly what business requirements are and how you can identify them for your business or line of work. We explain the benefits that come from correctly defining business requirements. We then clarify how you can document business requirements in a Business Requirements Document using Process Street’s Business Requirements Template.

Sounds like the article you need to read to succeed…right? 😉

As such, let’s jump to it. Click on the relevant subheaders below to hop-across to that section. Alternatively, scroll down to read all we have to say:

Correctly defining the business requirements for your organization or line of work starts here. Keep reading and learn how to consistently meet the needs of your stakeholders.


Business Requirements Template

To kick off this article, I present you with Process Street’s free Business Requirements Template. Use this template to identify key stakeholder needs that must be met in your new project, product, service, system, or software.

By using this template, you will:

Click here to access our Business Requirements Template!

Don’t have a Process Street account? No worries! Sign up for a free trial today to get access to hundreds of premade templates like this one.

What are business requirements, and why you should care

Business requirements are critical activities an organization must perform to meet stakeholder needs and organizational objectives. Business requirements are set and documented in a Business Requirements Document (BRD).

When setting business requirements – also termed as Stakeholder Requirement Specifications (StRS) – a business process, system, software, product, or service is analyzed with the end-user as a priority. A solution to meet the needs of the end-users/stakeholders is detailed as a business requirement within the BRD. The BRD can be referenced at any point.

From the below image, you can see a skeleton structure of a BRD.

Business Requirements How to Create a Business Requirements Document (Free Template)-05

Understanding what business requirements are by grasping what business requirements aren’t

Take a minute to think about the following for a moment:

  1. An objective or expected benefit from a product/service/software/process, or system,
  2. A description of a product/service/software/process, or system,

❓Question: Which one of the above details a business requirement? ❓

What’s your answer? – Use the comments section at the end of this article to note down your thoughts as I would love to hear from you.

If you have taken the time to note down your response, I thank you 🙇‍♀️. But, I also want to apologize as I have been a bit of a trickster.

You see, both of the above demonstrate exactly what a business requirement is not.


The above are objectives or expected benefits of a product/service/software/process, or system. Business requirements are not objectives or expectations in themselves, rather they meet objectives and expectations when satisfied.

It is important to understand this separation, to accurately define what business requirements are so you can correctly identify the business requirements in your organization or line of work.

For instance, consider the following. I have split the example up in terms of objectives, expectations, and business requirements to highlight the differences.

From the above, can distinguish between the objectives, expectations, and requirements?

This information can be added to your BRD, as indicated in the image below.

Business Requirements How to Create a Business Requirements Document (Free Template)-16

Through rightful depiction and subsequent identification, business requirements will:

Business requirements vs functional requirements

As we have established, business requirements are key components for any business project. They ensure the end project results meet stakeholder needs.

As you can see from the example BRD presented above ⬆see 3.1 Functional Requirements⬆ business requirements come as a pair along with functional requirements – some more jargon to add to your vocabulary.

Functional requirements are a detailed breakdown explaining how a project outcome will operate to meet the business requirements specified.

It’s getting a bit confusing, isn’t it? 😕

To explain further, let’s run through an example.

As a content writer at Process Street, I work remotely along with other members of Process Street’s content creation team. Our team works hard to satisfy the business requirements set for our department.

Business Requirements How to Create a Business Requirements Document (Free Template)-17

As you can see, business and functional requirements are integral to a project.

Business and functional requirements have a shared goal, however, functional requirements are far more specific. With continuous review, comparing the functional requirements to business requirements, your project will stay on track.

Talking more about functional requirements is beyond the scope of this article. It is necessary to understand what functional requirements are though. For more information about functional requirements, read:

How to create a Business Requirements Document

A Business Requirements Document (BRD) details the project of focus. As we have already discussed, business requirements are highlighted in the BRD to clearly define what the organization hopes to achieve.

Let’s say you introduce a new project, product, service, software, or system. Or you want to increase capacity, retrench or reduce the capacity for other ventures. Or you change your focus. Regardless, these changes demand new business requirements to be set. With so much going on, sometimes it can be hard to handle these changes, which is why a BRD is needed.

The hard part of creating a BRD is gathering the right information. Luckily for you, you have free access to Process Steet’s Business Requirements Template. This template details every step needed to create an effective BRD, meaning you can stringently assess stakeholder’s needs to set your requirements appropriately.

Creating a BRD using Process Street, step #1: Identify stakeholder needs

Once you have gathered your team, determine how you will identify your stakeholder needs. Will you run focus groups? Hand-out surveys? Create a product prototype?

Business requirements - identify stakeholder needs

Our Business Requirements Template will detail best practices for each method used to identify the needs of your stakeholders (see image below).

Business requirements - method best practices
Best practices are detailed for each method used to identify stakeholder’s needs. In this case, a stepped-process is given to successfully run focus groups for stakeholder’s need identification.

Creating a BRD using Process Street, step #2: Define organizational objectives, expectations, and requirements

You can use the identified stakeholder needs to define organizational objectives and expectations. Use your objectives and expectations to define your business requirements.

Business-requirements - define requirements

Creating a BRD using Process Street, step #3: Determine work activities that correspond to a particular requirement

Once you have identified your business requirements, determine work activities that correspond to a particular requirement.

For instance, peer reviews, following an Editing Checklist, and team-wide reviews are work activities used to reduce error in Process Street’s content creation process.

Also following processes such as our Pre-publish Checklist maximizes content creation efficiency.

Business requirements - identify work activities

Creating a BRD using Process Street, step #4: Detail accountability, priority, metrics and acceptance criteria

Next, detail who is accountable for which requirement. List requirements in order of priority before deciphering metrics and acceptance criteria.

To exemplify the latter, at Process Street we follow a BAMM review system, assessing the quality of produced content. A percentage score is given from following this system to determine how good a piece of content is, detailing the needed amendments for the content to be of the quality required.

Business requirements notes

At this point, the information you have so far obtained is summarized in the task titled business requirements report notes, exemplified below. Once these notes are approved by the relevant personnel, simply transcribe the information into an official BRD report.

Business requirements report notes

Creating a BRD using Process Street, step #5: Create a business requirements checklist

With a BRD clarity is provided, focus is retained and ambiguity is removed.

But your work doesn’t stop here. You need to devise a methodology to track and report the status of each requirement – remember, meeting your business requirements is an ongoing process.

As process masters, we at Process Street recommend you create a project requirements checklist. Using this checklist will ensure all requirements are completed before the formal implementation of a new product/project/service/software or system.

For more information on how you can create and edit checklists in Process Street, watch the below video: Basics of Creating and Editing Templates.

Creating a BRD using Process Street, step #6: Effectively manage change in your organization

As you introduce a new product/process/system/service or software, you are installing change into your organization.

To successfully satisfy your set business requirements, your team needs to be open to the relevant proposed changes. For this, you need to adopt a change management model that is proven effective.

To help you, Process Street’s content creation team has been working hard to provide top free template resources, to help you plan for and manage change appropriately.

Keep reading for more information and access to these free change management model checklists. These checklists are to be used in conjunction with our Business Requirements Template, for you to effectively execute change to meet your newly introduced business requirements.

Creating a BRD using Process Street, step #7: Continually manage your business requirements

Implement systems that will continually report on your business requirements status, and make sure the need for these systems is communicated within your team.

Establish processes for your team to report on issues or concerns. Requirements may change or be altered in some way. It is important to acknowledge and accommodate this.

Manage change appropriately via a change management model

As previously mentioned, introducing newly set requirements initiates organizational change that needs to be managed correctly.

For successful management of change, check out Process Street’s change management model checklists. Access to these checklists is provided below, along with the relevant checklist details.

Lewin’s Change Management Model Process Checklist

In Lewin’s Change Management Model, change is split into three stages:

Lewin’s model breaks change down into bitesize chunks, taking people, and processes into account. The model works to release rigid processes to introduce change, which in this case, will allow the satisfaction of set business requirements.

Click here to access Lewin’s Change Management Model Process Checklist!

Bridges Transition Model Process Checklist

Bridges Transition Model looks at change as a journey instead of an abrupt shift. Three stages of this journey are detailed:

Each stage is characterized by the feelings instigated within the employee during that period. In essence, Bridges Transition Model provides emotional support to employees as changes are introduced to meet your set business requirements.

Click here to access Bridges Transition Model Process Checklist!

ADKAR Model Change Management Process Checklist

The ADKAR Model takes a bottom-up approach for the application of change. Each letter in the acronym stands for a goal to be reached:

With these goals, the ADKAR Model successfully plans for change on both an individual and organizational level. As a change management model, ADKAR is easy to learn, creates a new lens for viewing change, drives action, and addresses how change happens.

Click here to access the ADKAR Model Change Management Process Checklist!

McKinsey 7-S Model Process Checklist

The McKinsey 7-S Model identifies 7 elements of a company, detailing how one will impact the other. These elements are split into 2 categories, hard and soft. Hard elements are driven by management and are more tangible. Soft elements are driven by culture and are less tangible.

Hard elements include:

Soft elements include:

The model aims to align these 7-S elements so that they support each other and the change objectives, which in this case, are to satisfy the introduced business requirements.

Click here to access the McKinsey 7-S Model Process Checklist!

PDCA Cycle Change Management Model Process Checklist

The PDCA cycle looks at change as a continuous process for improvement.

There are four stages:

These stages are iterative, that is, as a circle, each stage is completed again, and again, and again…

Problems are identified, solutions are tested systematically, results are assessed and new solutions are implemented when needed.

It is recommended to use the PDCA Cycle as you come to the end of our Business Requirements Template, in the ongoing requirements management section.

Click here to access the PDCA Cycle Change Management Model Process Checklist!

Kotter’s Change Management Model Process Checklist

Kotter’s Change Management Model’s core focus is to create a sense of urgency for change. The model states, with this urgency, momentum for change is obtained.

The model splits the application of change into 8 stages:

The first stages create drive within your team to implement the needed change. The following stages focus on sustaining this drive, seeing the change through to the end.

Click here to access Kotter’s Change Management Model Process Checklist!

Kubler-Ross Change Curve Process Checklist

The Kubler-Ross Change Curve recognizes the emotional burden of change on employees within a company. These emotions can place a stranglehold on productivity. However, if acknowledged and managed correctly the negative emotional repercussions of change can be minimized.

The Kubler-Ross Change Curve details five stages of grief during the change process:

With knowledge of these stages, the model suggests a way to manage, control, and direct these emotions positively and progressively, leading the way for change to meet your set business requirements.

Click here to access the Kubler-Ross Change Curve Process Checklist!

Nudge Theory Change Management Model Process Checklist

The Nudge Theory for change is more of a theory – hence the name – than a change management model. The idea is that individuals are nudged into making the desired decision by altering the environment in which the individual is making that decision. This environment is the choice architecture.

You can use the Nudge Theory to introduce changes needed to meet your defined business requirements.

Click here to access the Nudge Theory Change Management Model Process Checklist!

For more information on Nudge Theory and Choice Architecture, read: Choice Architecture Explained: How To Remove Human Bias From Your Business Today!

Satir Change Management Model Process Checklist

Developed by Virginia Satir, the Satir Change Management Model explores five stages of grief that employees are predicted to feel during organizational change.

These grief stages are:

The stages are designed to track the impact of change on employee performance. In the long run, meeting your newly defined business requirements will mean your business is more aligned with the needs of your stakeholders. Therefore, despite the initial emotional turbulence, by managing this appropriately, the benefits of the introduced business requirements will be realized in the long-run.

Click here to access the Satir Change Management Model Process Checklist!

New to Process Street? A quick tour to help you get started

Process Street is superpowered checklists.

How are our checklists superpowered?

Well, as you shall witness via using our change management model checklists and our Business Requirements Template, our checklists are jam-packed-full of first-class, fabulous, functional features. These include (but are not limited to):

I bet you’re itching to get started! Sign up to Process Street, for free, today!

Start defining your business requirements today, and consistently meet the needs of your stakeholders

Establishing business requirements early on is vital for the success of a new product/project/service/software or system. Clearly defined business requirements will:

What’s there to lose?

With Process Street’s Business Requirements Template, setting business requirements has never been easier. Use our Business Requirements Template to create a BRD. Use your BRD along with our change management model checklists for the successful implementation of your new product/project/service/software or system.

How do you define and document business requirements in your business or line of work? What successes and challenges have you faced? We would love to hear from you, please comment below. Who knows, you may even get featured in an upcoming article!

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