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Business process automation – The secret weapon of successful businesses

Blog: OpenText

In today’s ever-changing, dynamic business landscape, there is an incessant quest for amplified organizational and cost efficiency, improved customer experience, and increased agility to remain relevant and competitive. Enterprises seeking to achieve these outcomes through technological harmony will find this whitepaper, “A Simple Guide to Successful Business Process Automation” by industry experts Alan Pelz-Sharpe and Matt Mullen, to be their essential roadmap to success.

Whether you’re just starting the BPA journey or looking to enhance your automation projects, this whitepaper has answers to all your questions, including a compelling case study from a real-world scenario. Learn how to change the status quo with a successful BPA implementation and drive innovation in your organization.

Understanding business process automation: Why does it matter?

Business process automation offers disparate technologies to organizations based on their diverse requirements. Hence, it is beneficial to understand the technology stack and work towards achieving identified metrics. While all technologies may offer nearly similar benefits, it’s imperative to identify the technology specific to the business requirements.  Alan demystifies the BPA process, providing clear, actionable guidance to help your organization navigate the complexities of automation and achieve remarkable improvements.

Identifying the metrics for success

Implementing BPA can deliver multiple benefits, often beyond the original plan. As a project initiator, you should have a pragmatic approach, understanding the basic need for automation. Just as one size doesn’t fit all, metrics cannot be the same for all BPA projects. Focusing on metrics to improve processes is instrumental in measuring success with BPA solutions. According to expert authors, these metrics include minimized manual errors, increased profitability, and normalized recurring exceptions, among several others.

Being aware of process automation challenges

As with any other technology implementation, BPA also comes with its set of opportunities and challenges that can result in success or failure. Being prepared for challenges, including drafting a pragmatic metrics list, can set the ground for success. Key challenges include hard coding, understanding how and when to include a human in an automated process, leveraging tools to accelerate the business analysis process, and identifying mundane yet essential tasks in a process. Automation and information are tightly knit together, and it’s vital to understand how automation controls the lifecycle of a process.

Navigating the complexities of BPA

It’s critical for businesses to understand best practices and frameworks to assess your organization’s needs, select the right technologies, and implement BPA solutions that deliver tangible benefits. By embracing the right principles and strategies, your organization can navigate the complexities of BPA and achieve significant, measurable improvements.

With BPA, businesses can pave the way for enhanced operational efficiency, reduced errors, improved profitability, and ultimately, sustained growth. Embrace the power of business process automation today to stay ahead in the dynamic business landscape of tomorrow.

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