Blog Posts Process Management

Build Your Insights Capabilities To Leapfrog Competition

Blog: Forrester BPM Center of Excellence

Customers are more empowered, and finicky, than ever before. If you don’t create compelling experiences, the competition will grab them. Operating in this age of the customer has been a key challenge and will be for technology and data executives in particular for at least a decade. Accordingly, customer obsession — placing the customer at […]

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