Contributed on October 29, 2014

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Bring Your Own People Centric Business Processes

Description

Workflow is getting more important in an internet connected world. Employees become consumers and they just take the best tool for the job. Learn how Effektif enables anyone to build their own workflows.

Transcript

Bring your own people
centric business
processes
Tom Baeyens
CEO, Effektif
Us
• Tom Baeyens
– Open source BPM engines
– By developers, for
developers
– Founder and CEO Effektif
• Effektif
– Mission: Make BPM easier
– Separate experience for
business and developers
– Cloud
• Signavio
– Fast growing BPM provider
• BMW, Cisco, EMC,
Goldman Sachs, SAP, …
+ >500
– Best cloud based process
modeling solution
What is BPM?
• BPM makes it
easier and faster to
automate repetitive work
• Coordinate tasks
• Integrate with enterprise systems
How does it work
Process
A process is a template
for repetitive work
Example: Hire
How does it work
Process
start cases
Case
tasks stream
A process is a template
for repetitive work
Example: Hire
Example: Hire Jack
Example: Hire Joe
Example: Hire Mary
How does it work
Process
start cases
Case
tasks stream
A process is a template
for repetitive work
Example: Hire
publish
new
versions
Example: Hire Jack
Example: Hire Joe
Example: Hire Mary
Why BPM?
Transparancy of expectations
• Coordinate tasks
– Who should do what
– Get rid of miscommunications during handovers
• Right level of control
– Enforce compliance where needed
– Leave freedom where it can (*)
(*) Rare feature in BPM systems
Why BPM?
Transparancy of what happened
• Audit trail
• Who did what and why
• Central place for this information
• Why did this go wrong?
• Imagine the alternative
• Learn and improve
Why BPM?
• Coordinate high volumes of tasks
– 5000 claims per day
– 300 people to handle them
• Monitor progress on a higher level
• Chase distracted employees with reminders
• Consistency
– Eg always deal with complaints in the same way
• Quality and SLAs
• Cheaper then custom coding
• …
What’s changed?
• Cloud entered enterprise
– Cloud services / SaaS
– Bring Your Own Device
– Mobile
• Existing infrastructure doesn’t go away
• Enterprise IT environments grow more complex
• Hybrid
• Effektif is built for this environment
What’s changed?
• Cloud services focus on user experience
• User experience
1. Consumer apps
2. Enterprise software
3. BPM
• IFTTT
What’s changed?
• Email overload
is common
• Cases create
transparancy
and reduces
email overload
What’s changed?
• Cases are a new trend
– Enterprise social networks
(Yammer, Jive, Huddle, …)
– Asana
– Task collaboration apps
• Rich conversation
• Context
• Get people on the same page
Pain of BPM
• The diagrams are nice
• Very old promise
• Hello world runs OK
• Let’s do this!
• D’OH… it becomes an IT project
IT Involvement
• Involving IT requires a lot of management
overhead
• Longer cycles
• Certain level of risk on the outcome
• Justified for bigger projects
• Effektif’s focus is to empower managers
to skip IT involvement
What’s next for BPM?
Business/I
T
alignment
• Big
projects
• Long
cycles
• Fast
• Cheap
Empowering
business users
• Easy
• Control
Automate your
own workflows
with Effektif
It’s never
been easier
It’s never been easier
• To coordinate tasks and handovers
• To link workflows to enterprise systems
– On premise
– In the cloud
Demo
Confirmations
22
See for yourself
Register an account today
www.effektif.com