Inaugural Session:

Debjani Ghosh, President, NASSCOM
ParthaDeSarkar, Chair-BPM Council, NASSCOM &CEO, HGS

Session I: Opening Keynote: Get Set 2020: The New Imperatives for leaders!

Speaker:Philipp Kristian Diekhoner, TEDx, Professional Keynote Speaker, Trainer and Published Author on Digital Innovation and the Trust Economy, WEF Global Shaper

Session II: Guest Keynote :The Holy Trinity of Digital Transformation

Speaker: Jaspreet Bindra, Digital Transformation Advisor, Mahindra Rise & Leadership Team, SingularityU Gurgaon Chapter

Session III: Panel Discussion :Cognitive Intelligent Automation – A step towards stronger Human – Bot relationship

Speakers:Vivek Sharma, Global Head Intelligent Automation, Unilever
Mahesh Krishnamoorthy, Chief Business Officer – BFSI, Mahindra
Neeraj Tandon, CEO, Conneqt
Moderator: Manish Bharti, Senior Vice President, Global Enterprise Accounts, UiPath

Session IVA: Panel Discussion : If the lines are blurring between IT & BPM, what does it mean for BPM employees?

Speakers: Swaminathan R, Chief People Officer, WNS Global
Mohit Thukral, Co-founder, Vivtera
Soma Pandey, CHRO, Firstsource
Moderator: Kirti Seth, Industry Lead, Future Skills, NASSCOM

Session VI A: Keynote The GEN “CX” – Reinventing Services for Empowered Customers

Speakers:  Amit Bhatia, Senior Analyst, Forrester

Session VII: Panel Discussion: A move from “B2C to B2i”Business Model

Speaker:Raja Lakshmipathy, MD India, Genesys
Ronan Gaeti, Global Director-Transformation and New Capabilities, AB InBev
ModeratorSatish Nair, Vice President and Business Head, Infosys BPM

Session VIII: Use Case – Customer Experience A curious case of a hyper connected Auto!

Speakers: Annadurai, Auto Driver & TEDX

Session IX: Disruptor Bytes Business Process Productivity Through Knowledge Automation

Speaker: Girish Karachiwala, CTO, Witty Parrot

Session X: Panel Discussion Inorganic Growth – Time to look at M & A and more

Speaker::Amit Singh, Executive Director and Co-head, Enterprise Technology and Services, Avendus
Anil Kumar, VP, Concentrix
KuntalShah, Director Sales Engineering India &SAARC, AVAYA
Moderator: Mohan Doss T, CEO Compassmet Consulting

Session XI: Panel Discussion Orchestrating Analytics for Data Driven Business Outcomes

Speaker:Pradeep Menon, CTO & MD, HSBC
Piyush Chowhan, SVP & CIO, Arvind Lifestyle Brands Limited
Bhargavi Nuvvula, Chief Information Officer, Corporate Technology, BnY Mellon
Meenakshi Burra, Director, Analytics Products, Unilever

Moderator: Ganesh Thyagarajan, Vice President, Automation Anywhere

Session XII: Closing Power Keynote: What can businesses learn from children?

Speaker:DAVID J. HARKIN, Group CEO, 7Billionideas

NASSCOM Excellence Awards