Contributed on November 17, 2014

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BPM success grows faster when bottom up

Description

adidas Group presented their BPM journey at the Gartner Symposium ITxpo in Barcelona on the 11th of November 2014. Our customer showed how Bizagi works as a process glue between their SAP, SharePoint and other systems – driving continuous business improvement.

Transcript

BECOME BIG BY STAYING SMALLBPM @ the adidas Group
Dion Sigmond
Head of Data Management
November 2014 Wholesale
Retail
Other Businesses
Sport Performance
Originals
Sport Style The adidas Group strives to be the global leader in the sporting goods industry with sports brands built on a passion for sports and a sporting lifestyle. MY PERSONAL BPM ENTHUSIASM
PortalBPMSRulesEngineSystem ASystem BProcessPayloadSystem CSystem D BPM Process
modeling !!!
Portal
BPMS
Rules
Engine
System A System B
Process
Payload
System C System D
CONFUSION
BPM Process
modeling !!!
Workflow
o Speak the language of the consumer.
o Stick to the issue at hand
o Improve the user experience
Portal
BPMS
Rules
Engine
System A System B
Process
Payload
System C System D
RATIONALISATION
System
System
System
System
System
System
THINK BIG, ACT SMALL
BACK OFFICE
EFFICIENCY
OOH SAVINGS SUPPLY CHAIN INTEGRATION
Purchasing
Factories ERP
Sales
Supply
Chain
PO Change
Management
Supply Chain
Service Desk
PROBLEM
o Supply Chain questions, support requests, and incidents
inefficiently addressed and solved via endless email chains.
o No visibility of type or quantity of incidents or requests to
help improve the process efficiency.
o Manual and inefficient coordination of involved parties
during the PO Change discussion and agreement phase.
o Huge intermediation team
tracking and ensuring policy
compliance via Excel lists
and email communication.
PO
Creation
PO
Delivery
PO
Amendment
Market
Planning Planning
LO
Factory
Market
LO
Factory
Supply Chain
Market Service Desk
LO
Factory
Planning
L&H
SCI
SUPPLY CHAIN INTEGRATION
Purchasing
Factories ERP
Sales
Supply
Chain
PO Change
Management
Supply Chain
Service Desk
Almost a million of
yearly emails
eliminated
SCI team size
reduced by 60%
o 500 sales organizations
o 400 factories (external partners)
o 1.500 users worldwide
o 150.000 cases per year
SOLUTION
Market Factory
Planning
Liason
Office
SCI
L&H
Service Desk Ticketing
Global Purchasing System
Market Factory
Planning
Liason
Office
SCI
PO Change Workflow
SUPPLY CHAININTEGRATION NON-TRADE INVOICE
PROCESSING (AP)
Finance
& Controlling
Non-Trade
Vendors
Finance
Shared Services
Cost Center
Owners
Non-Trade
Inovice
Processing
o Decision made for a custom Bizagi-based
solution to enable a tailored process automation
and a continuous process improvement approach.
o Real-time end-to-end process orchestration
from invoice scanning and OCR through posting
and approval to final archiving.
o SAP FI-CO repositioned to play its core enterprise
role as transactional engine.
o Inflexible legacy ABAP-based
Accounts Payable
package which must be
replaced.
Scanning OCR Posting Approval Archiving
eInvoicing
Non-Trade Invoice Processing
(Accounts Payable)
Non-Trade
Vendors
CC Owners
Finance
Shared Services
NON-TRADE INVOICE PROCESSING (AP) FRONT OFFICE
USER EXPERIENCE
DIRECT IMPACT SPORTS ASSET CONTRACT
APPROVAL
Sport
Contracts
System
Sports
Marketing
Executives
Sport Asset
Contract
Approval
Sports Asset
Contract Execution
Sports Asset
Contract Approval
Controlling
Legal
Local
SPM
Global SPM
Senior
Managers
PROBLEM
o Manual and unstructured handling and
approval of Sport Asset Contracts
o Delays and lack of traceability and
transparency due to a paper posting based
process (1-2 months to complete a case).
o Involvement of several departments and senior
managers or executives in the approval chain.
o Highly sensitive and confidential information
requiring special security considerations.
SPORTS ASSET CONTRACT
APPROVAL
From 1-2 months to just
one week
Visibility, control
and speed …
Sport
Contracts
System
Sports
Marketing
Executives
Sport Asset
Contract
Approval
Controlling
Legal
Local
SPM
Global
SPM
Senior
Managers
SHAREPOINT
AMS
SOLUTION
o Draft contract creation and approval
o 450 users worldwide
o 3000 cases per year
o Data encryption capabilities
SPORTS ASSET CONTRACT APPROVAL INNOVATE WITH STANDARDS Non-Trade
Vendors
Cost Center
Owners
Non-Trade
Inovice
Processing
Finance
Shared Services
Cost
Objects
Mgmt.
eComm
Price
Manager
eComm Price
Harmonization
Sports
Marketing
Sport Asset
Contract
Approval
Sales
ERP
Purchasing
ERP
Finance
& Controlling
PLM
System
Product
MDM
Suppliers
MDM
Logistics
Planning
System
Global
Reporting
System
POS
Reporting
Sport
Contracts
System
Product
Range Mgmt.
System
Executives
Retail
Finance
Retail
Investment
Approval
Sales
Supply
Chain
PO Change
Management
Supply Chain
Service Desk
Factories
Sourcing
Trade Vendor
Management
FILLING THE GAPS
SOCIAL INTRANET INTEGRATION
Non-SAP
Solution
Non-SAP
Solution
Technical
Workflow
SAP Solution
SAP
Workflow
SAP Solution
SAP
Workflow
SAP Portal
Netweaver BPM ?
SAP
Users
TECHNOLOGY SCENARIOS
BIZAGI
Ad-Hoc
Database
BIZAGI
Users Sharepoint Nintex
Sharepoint
Users
SAP Systems Bounded
Stand-Alone BIZAGI
BIZAGI + Sharepoint Nintex
BPM Approach Focus
SOME FIGURES … THINKING BIGGER
DATA
CONSUMER Non-Trade
Vendors
Cost Center
Owners
Non-Trade
Inovice
Processing
Finance
Shared Services
Cost
Objects
Mgmt.
eComm
Price
Manager
eComm Price
Harmonization
Sports
Marketing
Sport Asset
Contract
Approval
Sales
ERP
Purchasing
ERP
Finance
& Controlling
PLM
System
Product
MDM
Suppliers
MDM
Logistics
Planning
System
Global
Reporting
System
POS
Reporting
Sport
Contracts
System
Product
Range Mgmt.
System
Executives
Retail
Finance
Retail
Investment
Approval
Sales
Supply
Chain
PO Change
Management
Supply Chain
Service Desk
Factories
Sourcing
Trade Vendor
Management
THINKING BIGGER
THINKING BIGGER
oung
nabled
hoppers
o BPM improves Data Quality
o Smart Data impacts Topline
o BPM drives Omni Channel and Big
Data initiatives.
THANKS FOR SHOPPING @ ADIDAS.COM