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BPM and Lean: Improving Agility – Step Back to move Forward

Blog: BPTrends -BPM and Lean

In his inaugural Column, Peter Matthijssen addresses the challenge of serving the customer in “real time.” To do so optimally, it is critical that the organization be “agile.”
His considerable experience in helping companies build a strategic capability for agility suggests that agility is something that requires support–but how much and what kind? Read what Peter has to say for the answer to the question.

Author information

Peter Matthijssen

Peter Matthijssen

Peter Matthijssen, MSc, CMC, LSS Black belt, is managing consultant and trainer at BiZZdesign. As a Lean Six Sigma black belt and Business Process Management (BPM) expert, he build change capabilities in organizations around the globe. With his Master degree in Industrial Engineering & Management (University of Twente) and over 15 years of experience in the field, he helps organizations in private and public sector to work smarter and get better results from their processes. Peter is the author of numerous books and publications on BPM and Lean management, for example ‘Thinking in processes’ [2011], ‘Working with Lean’ [2013] and ‘Portfolio Management – Better information, smarter decisions, stronger investments’ [2015]. He speaks on a regular basis on international conferences on business design and change like IRM–UK and Building Business Capability.

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