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BPM and CX

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Zbigniew Misiak, a senior consultant at BOC Group and Connie Moore, a Senior Vice President of Research at Digital Clarity Group, offer advice derived from their experiences regarding how customer experience and operational excellence practitioners can work together to successfully implement business transformation projects.

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Connie Moore and Zbigniew Misiak

Zbigniew Misiak is a senior consultant at BOC Group, vendor offering IT-based management tools and services in the areas of Strategy and Performance Management, Business Process Management, IT Management and Enterprise Architecture. Responsible for the free business process analysis tool ADONIS:Community Edition (www.adonis-community.com) and cooperation with universities. zbigniew.misiak@boc-pl.comConnie Moore As Senior Vice President of Research at Digital Clarity Group, Connie has unparalleled experience working with senior executives in business and IT, technology marketing, and government, from SMEs to large enterprises throughout the globe. She has managed international teams of analysts focused on a wide range of technologies such as social and collaboration, content management, business analytics, business software (e.g. ERP, CRM, HCM), and BPM suites. Her research encompasses business transformation, business process management, customer experience management, information management, the future of work, new business models and organizational change management. Connie is highly sought as a keynote speaker and conference chair on five continents. This year, she was honored by her peer group for thought leadership in business process transformation, adaptive case management and BPM software when she received the highly coveted Marvin Manheim Award from the Workflow and Reengineering Association (WARIA).

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