BPI Key Performance Indicators – Examples
Blog: Biz-Performance, David Brown
BPI Key Performance Indicators – Examples
Example of measures and metrics that can be used as Key Performance Indicators.
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GENERAL
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Internal–Process
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External–Performance
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Quality
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Estimated/Actual Goals
Rework
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Performance
Durability
Aesthetics (color, texture, smell, etc.)
Ergonomics
After Sale Service
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Value added User friendly service
Customer satisfaction
Competence
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Timeliness
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Estimated/Actual Time
Productivity–Output/Input
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Delivery Time
Response Time
Cycle Time
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Delivery Time
Response Time
Cycle Time
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Cost
Peoples
Materials
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Financial–Actual Budgeted
Productivity–Output/Input
Efficiency–Estimate/Actual
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Development Cost
Production Cost
Overhead Costs
Purchase Price
Operation Cost
Maintenance Cost
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Service Price
Overhead Costs
Rework Costs
Value/Expectations
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Quantity
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Estimated/Actual
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% Delivered
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% Delivered
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MANAGERS
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ULTIMATE END USERS
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