Blog Posts Process Management

“Begin with the End in Mind”

Blog: Forrester BPM Center of Excellence

This 2nd Habit from Steven Covey’s The 7 Habits of Highly Effective People has been on my mind since Forrester’s recent forum, CX North America (CXNA). At the event, which exceeded expectations and attendance, CX and marketing leaders listened as Forrester client Amy Shioji, Head of Customer Experience and Insights at Strategic Education and I […]

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