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Banking must improve digital experiences across the customer journey

Blog: OpenText

COVID-19 accelerated digital transformation across every industry sector. New research shows that digital transformation and providing positive customer experiences are the top two priorities for banking in a pandemic-impacted world. The ‘Banking Transformed’ white paper from Jim Marous and OpenText™ looks at the opportunities and challenges of meeting consumer expectations as most engagement has moved from physical to digital channels.  Over September and …

The post Banking must improve digital experiences across the customer journey appeared first on OpenText Blogs.

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