Balanced Scorecard Simulation
Blog: Pragmatic 2.0
- A resource bottleneck
- A change in the process for optimal business results
How do these results get incorporated into the process? Is the resource bottleneck handled by increasing the number of people working on that particular step? How do we know the impact of this change for the other processes in the enterprise?
Secondly, for a change in the process, how do these changes be handled? Considering that there will be many processes in an enterprise and all of them are dependent on each other, changing one process certainly needs re-work on the other.
The point, I am trying to make is, for simulation to be effective, it should be possible to simulate the processes at a higher level than individual processes. The level could be
- Group of processes dealing with a particular line of business or requiring specific skills from the participants etc
- Value chains which provide a value for the end customer
The simulations at this level of granularity help the enterprise optimize their processes from a balanced scorecard perspective.