Automation Platforms and Process Mining: A Powerful Combination
When you need to replace a legacy system by a modern IT system, process mining can help you to capture the full process with all its requirements to ensure a successful transition.1 However, once you have moved the process to the new system, you can continue to use process mining to identify process improvement opportunities.
This is exactly what Zig Websoftware has been doing. Zig creates digital solutions for housing associations. But once their automation platform is running, it also collects data about the executed processes. Based on this data, process mining can be used to analyze the process and substantiate the gut feeling of the process managers with hard data. The beauty of the application of process mining in an automation platform environment is that the insights can be immediately used to make further changes in the process.
Time is Money
One of the first customers for whom Zig has performed a process mining analysis is the Dutch housing association WoonFriesland. With approximately 20,500 rental apartments in the province of Friesland, WoonFriesland wants to offer its tenants good services in addition to good and affordable housing. An optimal and efficient allocation of housing is an important part of this service.
Every day that a rental property is vacant costs a housing association money. Through process mining Zig Websoftware zoomed in on the offering process of WoonFriesland. Some of the questions they wanted to answer were: How long does each step in the allocation process of a property take? What takes…