Paper: Evidence that virtual worlds improve business process elicitation
What is the World’s Worst Process?
Interaction Profiling: Object-Oriented Approach to BPM
How Contact Center Agents + Digital Channels Drive Engagement
Real Change Practitioner Stories: Achieving Sponsor Commitment
Managing Complexity in Process Mining Part I: Quick Simplification Methods
Why DevOps is the Future of IT: IT Insider: Creating Business Value with Quality IT
Brother, Can You Spare 4 Minutes?
La métrique : APQC
Benefit of RPA: Efficiency
What Matters for Customers in Grocery Stores?
Process Characteristics Analysis
Process Impact Analysis
Making Time – How to Change your Process DNA: Street Smarts for Change Management
Industry Specifics: RPA & F&A
Management Reports, Human Resources (HR), Safety, Finance, Sales
Larmer Brown – change management and learning solutions consultants
Invitation to “BPM meets the Innovation Helix” Workshop
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