Blog Posts Process Management

As Bad Bots Level Up, Use Bot Management To Stay One Step Ahead

Blog: Forrester BPM Center of Excellence

In my new report, Now Tech: Bot Management, Q4 2021, I discuss the ongoing scourge of bad bots and define the vendor landscape for bot management solutions. I chatted with my Research Associate, Isabelle Raposo, about this report over the course of the research process. This is the first time we’ve worked on a report […]

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