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Artificial Intelligence Is Dumb Without The Elasticity Quotient

Blog: Forrester BPM Center of Excellence

How much has your business really changed since implementing AI? I’m not asking about lift for discrete metrics such as customer loyalty, campaign revenue, or even process optimization. Was the DNA of your enterprise altered by tweaking the edges? Of course not, because the elasticity quotient was not met. The elasticity quotient links the KPIs […]

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