Answers To Common CX Questions
Blog: Forrester BPM Center of Excellence
I recently took part in Forrester’s Predictions 2020 webinar. Attendees were able to ask me their burning customer experience (CX) questions. There were a lot of CX questions this year (as you can see from the length of this post), so I decided to round up a few of the questions and answers here Q: How […]
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