Login / Sign Up
Blog Posts Decision / Rules Management
Contributed on April 2, 2019
Loading 649
751

Alexa for Insurers

Blog: Decision Management Community

Alexa, Amazon’s virtual assistant that powers Amazon’s Echo, is a tool insurance companies are using to leverage voice recognition and increase their value to their customers. Liberty Mutual offers its customers the option to use Alexa to get an auto insurance quote estimate through voice interaction with Liberty Mutual’s Guestimator tool. It also offers actionable advice on common home and auto queries. Insurance carrier Aviva uses Alexa to answer questions about insurance and regards Alexa as the future of their customer interactions. Safeco introduced an insurance advisor skill for Alexa, allowing customers to simply ask Alexa around 100 common customer questions about insurance policies. Safeco is also looking to offer customized insurance products directly via Alexa. Source: Insurers Can Benefit from Natural Language Processing produced by SAPIENS.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="https://www.businessprocessincubator.com/content/alexa-for-insurers/?feed=html" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples

BPMN.org

XPDL.org

×