In global fashion, efficiency in closing orders is crucial for profitability. When retailers experience supply chain issues or missing orders, revenue and profitability can suffer. For a leading global clothing brand, a growing backlog of shipping claims required Accounts Receivable (AR) analysts to research a complex web of documentation to get to the bottom of each issue, ensure orders reached retailers, and meet revenue goals.

When manual processes slowed recovery and increased financial risk

The manual process of resolving claims and queries slowed revenue recognition and consumed valuable time. Teams had to sift through scattered invoices, customs documents, and delivery receipts spread across multiple systems. The process was slow, tedious, and error prone.

Instantly surfacing trusted information with an AI content assistant

That’s when the company turned to OpenText™ Content Aviator, an AI-powered content assistant that transformed how employees access and act on information. By connecting content across systems, Content Aviator can retrieve, summarize, translate, and verify claims data in seconds instead of hours.

Enhancing decisions, collaboration, and compliance through AI content management

With Content Aviator, the company’s teams can speed through the tedious work of finding, comparing, and resolving claims paperwork.  With Content Aviator, the complexity of resolving claims was dramatically improved:

For this global clothing brand, what was once a growing issue can now turn into a customer service success:

Read the full customer story to see the specific challenges this global clothing manufacturer overcame and the impressive accuracy gains they achieved by leveraging Content Aviator to simplify claims processing and accelerate revenue recognition.

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