Blog Posts Process Management

Adopt Three Practices To Boost Resiliency For Customer Service

Blog: Forrester BPM Center of Excellence

The COVID-19 pandemic has catalyzed the need for change in customer service organizations – changes in the ways we work, we hire new talent, we invest in new technology, and in the way we practice risk management. We are all aware of the operational holes that were exposed when contact centers moved agents home in […]

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