Achieving Business Process Agility through Service Engineering in Extended Business Networks
Blog: BPTrends - Articles
Paul Grefen and Oktay Turetken of the School of Industrial Engineering at Eindhoven University of Technology in the Netherlands discuss an approach to achieving process agility that is completely tuned to a service-oriented business. BASE/X is such an approach, as the authors explain in this Article.
Oktay Turetken is an Assistant Professor in the School of Industrial Engineering at Eindhoven University of Technology, The Netherlands. Between 1998 and 2008, he worked as a software and business process management consultant in industry. During this period, he participated in and led a number of projects related to ERP system implementation, large-scale software intensive system specification and acquisition, and project & portfolio management system implementation. His research interest centers around the topic of ‘business model engineering’, with special focus on the operational design and implementation of service-dominant business models using BPM methods and tools, and the organizational capabilities related to the strategic, people and cultural factors (i.e. soft factors of BPM) that influence an organization’s ability to (re)design and manage business (& process) models. He can be reached at O.Turetken@tue.nl.