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A Simple Guide to ERP Cloud Customer Creation through integration by Bala Mahalingam

Blog: PaaS Community



Customer information is the foundational data for any enterprise. Definition of a Customer object is a crucial one in the Oracle ERP Cloud implementation. 

Typical use cases for customer creation in Oracle ERP Cloud are:

  1. Users creating customer information through application user interface
  2. Users creating / updating customer information through spreadsheets
  3. Integration with another cloud / on-premise application
  4. Initial data load of customer records from legacy applications

This blog is focused on integration use case (3) and provide you an overview of creating customer record in ERP Cloud leveraging new REST API’s available in release 20D and SOAP services.

If you are implementing ERP Cloud and Sales Cloud you need to plan your customer on-boarding process based on your business requirements. One of my blogs on customer data definition guidelines can help you to model your customer in Oracle Fusion Applications cloud. For example, you could start with Prospect in Sales Cloud, and promote it to customer in your sales process, and that customer record will be automatically available in ERP Cloud. ERP Cloud requirement will be just to create Customer Account. Read the complete article here.

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