A Sample of Customer Keynotes at TIBCO NOW 2017 Singapore
Blog: The Tibco Blog
With the theme Digital Smarter, TIBCO NOW 2017 will take digital transformation—a top priority for many businesses—one step further. A very important part of the conference are the customers who will be sharing their transformation experiences and results. If you haven’t registered for the Singapore, March 27-28, event, click here. Here’s a preview of two of our customer keynote speakers. See the full event agenda here.
Managing the customer Journey
Vic Raymond, Melbourne Airport and Andrew May, Nukon
Melbourne Airport continues to grow as the aviation gateway to Victoria. In December 2016, more than three million passengers passed through—and their experience as they arrive, park, shop, relax, and move through the various boarding checkpoints is a high priority. The airport developed the Integrated Operations Centre to provide management and visual coordination of the complex systems and services key to daily operations. This presentation describes how it is being achieved.
Maximizing the Value of Customer Event Data
Jaehoon Park, KB Kookmin Card
Thanks to IT advancements, every company has data on its customers―it’s no longer a differentiator. But true competitiveness is the ability to quickly analyze customer data and quickly use it. KB Kookmin Card’s Smart Offering system has proven to be the best customer satisfaction and innovative marketing success. The system analyzes customer card usage data and provides a customized campaign for each customer in real time.