a.s.r. at Process Mining Camp 2020
Our fourth speaker at Process Mining Camp 2020 was Nelleke Smits from a.s.r. in the Netherlands.
How to Set Up Process Mining in a Decentralized Organization?
Nelleke Smits is part of the Analytics lab in the Digital Innovation team at a.s.r. Because a.s.r. is a decentralized organization, she worked together with different business units for her process mining projects in the Medical Report, Complaints, and Life Product Expiration areas. During these projects, she realized that different organizational approaches are needed for different situations.
For example, in some situations, a report with recommendations can be created by the process mining analyst after an intake and a few interactions with the business unit. In other situations, interactive process mining workshops are necessary to align all the stakeholders. And there are also situations, where the process mining analysis can be carried out by analysts in the business unit themselves in a continuous manner. Nelleke shares her criteria to determine when which approach is most suitable.
Watch the video of Nelleke’s presentation to learn more about whether an analysis report, interactive workshops, or the build-up of process mining expertise in the business units would be the best option for your own organization.