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A foundation of trust: The role of a Customer Success Manager

Blog: OpenText

Hexagon wood tiles placed together forming a path for customer success. The blocks have arrows on them and several have a blue line on them that connect to form a path.

In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role of customer success manager (CSM) evolved with the advent of SaaS technology, but companies across numerous sectors now have a customer success function. Still, the role is often poorly understood …

The post A foundation of trust: The role of a Customer Success Manager appeared first on OpenText Blogs.

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