Blog Posts Process Management

A foundation of trust: The role of a Customer Success Manager

Blog: OpenText

Hexagon wood tiles placed together forming a path for customer success. The blocks have arrows on them and several have a blue line on them that connect to form a path.

In a recent article, Guy Galon argues that in the wake of Covid-19, customer success is more important for business success than ever. The role of customer success manager (CSM) evolved with the advent of SaaS technology, but companies across numerous sectors now have a customer success function. Still, the role is often poorly understood …

The post A foundation of trust: The role of a Customer Success Manager appeared first on OpenText Blogs.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples