A BPMN-based notation for SocialBPM. BPMN workshop 2011
Description
Social networking is more and more considered as crucial for helping organizations harness the value of informal relationships and weak ties, without compromising the consolidated business practices embedded in conventional BPM solutions. However, no appropriate notation has been devised for specifying social aspects within business process models. In this paper we propose a first attempt towards the extension of business process notations with social features. In particular, we devise an extension of the BPMN notation for capturing social requirements. Such extension does not alter the semantics of the language: it includes a set of new event types and task types, together with some annotation for the pool/lane levels. This notation enables the description of social behaviours within BPMN diagrams. To demonstrate the applicability of the notation, we implement it within the WebRatio BPM editor and we provide a code generation framework that automatically produces a process enactment Web application connected with mainstream social platforms.
This speech was given at the 3rd International Workshop on BPMN in Luzern, Switzerland.
Transcript
A Notation for supporting Social Business Process Modeling Marco Brambilla, Piero Fraternali, Carmen Vaca Dipartimento di Elettronica e Informazione, Politecnico di Milano Contact: marco.brambilla@polimi.it marcobrambi marcobrambiBrambilla, Fraternali, Vaca: A notation for Social BPM BPMN Workshop, Luzern, November 21, 2011 1 Outline• The goals of social BPM• A BPMN-based notation for social BPM• An approach for fast prototyping• ConclusionsBrambilla, Fraternali, Vaca: A notation for Social BPM 2 Social BPM: The ideaIntegrating social network tools and practices with BPM for improving effectiveness and efficiency of business processes Social for BP design and improvement Integration of social networks in BPM-based interfaces Collecting feedback Analysing streams Social for BP participation and implementation Integration of social networks in BPM-based interfaces Some tasks implemented through social interaction instead of traditional applications – Social assignment of responsibility – Escalation – Task execution – Destructured processes (vs. email)Brambilla, Fraternali, Vaca: A notation for Social BPM 3 Social networks and toolsIt’s not just about Twitterand Facebook Tens of categories Hundreds of solutions Different purposes Source: http://www.theconversationprism.com/Brambilla, Fraternali, Vaca: A notation for Social BPM 4 The contribution of “social” to the BPM lifecycle Weak Ties / Tacit Knowledge exploitation (e.g., team formation) Knowledge sharing (e.g., self-service technical support) Social Feedback (e.g., quality of service monitoring) Transparency: (e.g., legislation building) Participation: (e.g., participatory budgeting) Activity distribution (e.g., crowd-sourced work) Social BPMN Decision distribution (e.g., social CRM) Socialization design Design patterns Socialization goals Optimize Model Model transformation Monitor Deploy Social BPM Participatory & Execute architecture social enactment Brambilla, Fraternali, Vaca: A notation for Social BPM 5 The Social BPM Space A continuum from closed to open social BPM, where each organization can find the mix of control & flexibility it needs Process model decided top-down and hard wired, Closed BPM task assignment rigid, communication limited to task input-output Process model resulting from merge of different Participatory design models (e.g., merger&acquisition), task/flow variants Actors are fixed, but can communicate with socialParticipatory enactment tools (e.g., follow up a task, tweet on a task status, etc) The community of actors can be (in part) open: e.g., Social enactment launch a task to be executed in Facebook, find an expert in LinkedIn, vote for alternative flows Process constraints are mined and progressively Process mining enforced by observing community behaviors Source: http://www.modeldrivenstar.org/ Brambilla, Fraternali, Vaca: A notation for Social BPM 6 BPMN Extension: FormalizationExploiting the extension mechanism of BPMN 2.0.Brambilla, Fraternali, Vaca: A notation for Social BPM 7 SocialExtension SocialExtension 1 1 1 1 SocialMonitoring SocialBehavior SocialContent SocialAccess 1 1 1 SocialTaskType SocialTaskType SocialPlatform ReceiveSocialContent ReceiveSocialEvent Publish Comment Vote Rank Invite URIBrambilla, Fraternali, Vaca: A notation for Social BPM 8 Social ExtensionDefinitionsWe introduce the SocialExtension extension.Four main extension definitions are included:• SocialMonitoring, addressing capturing of the social events within the enterprise platform;• SocialBehavior, describing the possible social interaction activities;• SocialContent, specifying information which is shared or produced in a social way;• SocialAccess, desribing the social platform properties, including the access management options.Brambilla, Fraternali, Vaca: A notation for Social BPM 9 Social LaneMetamodel: BaseElement -Id : String 1 Lane -name : String SocialLane SocialAccess 1 Notation:Brambilla, Fraternali, Vaca: A notation for Social BPM 10 Social Behaviour and Monitoring ActivityMetamodel: SubProcess Task CallActivity ReceiveTask SendTask -implementation : String -implementation : String -instatiate : Boolean SocialBehavior SocialMonitoring -description : String -description : String Message -name : String Operation -name : String -implementationRef :ElementBrambilla, Fraternali, Vaca: A notation for Social BPM 11 Publish task – different scopes Notation:Audience scope Visual description IconBroadcast White envelope with a thick arrow pointing to the social network audience Invite to vote on the pollMulticast White envelope with 3 small arrows pointing to the social network audience Invite to vote on the pollUnicast White envelope with a one single arrow pointing to the social network audience Invite to vote on the poll Brambilla, Fraternali, Vaca: A notation for Social BPM 12 Attribute value Icon Comment Comment Vote Vote Invite + Invite Rank RankBrambilla, Fraternali, Vaca: A notation for Social BPM 13 A simple example Social generation of metrics for quality assessment of government offices (PA sector) Public Metrics Local government office Supervisor Calculate Identify Collect and Evaluate weighted public review votes and all metrics evaluation Publish metrics Publish metrics comments result evaluation to citizens resultSocial Network Citizens Vote on public metrics Comment Brambilla, Fraternali, Vaca: A notation for Social BPM 14 Social BPM design patterns As in the tradition of BPM design patterns, they capture reusable solutions to recurrent socialization requirements: • Dynamic enrollment • Poll • People / Skill search • Social content publication • Social sourcing (vs. crowdsourcing) • Advancement notification • Ranking and commentingBrambilla, Fraternali, Vaca: A notation for Social BPM 15 Design patterns and goals• Socialization goals can be used as drivers for the selection ofthe social BPM design patterns that are more relevant to aprocess socialization effortBrambilla, Fraternali, Vaca: A notation for Social BPM 16 A Method for Social BPM based on MDDModel-driven approach to Process and software application models.Social aspects are considered at the various levels and transformed to running code. Social Process Model Social Application Model Vote Invite It is used to define: It is used to define: •Exchange of user profiles from/to SN •Social actors (e.g., Community Pools) •Social data (e.g., shared content) •Social Activities (twittering, voting, following..) •Interface and components for social tasks (e.g., •Social events twittering, voting, tagging, following) Based on BPMN social design patterns Based on WebML social components Brambilla, Fraternali, Vaca: A notation for Social BPM 17 BPM4people Research Project• EU Funded Project, 2 years www.bpm4people.org• 4 SMEs + 2 Universities• Main deliverables• Methodology• Modeling languages• Reusable design patters• Forward engineering architecture• Cases, cases, cases…Brambilla, Fraternali, Vaca: A notation for Social BPM 18 DEMO http://www.bpm4people.org/cms/content/en/demos http://www.youtube.com/watch?v=7qNV1Iw1oiABrambilla, Fraternali, Vaca: A notation for Social BPM 19 Ongoing and future workOngoing work: reality check Future work• EU Parliament: IT • Complete therequirement elicitation implementation of modelprocesses opened to all DGs editor, model transformation, social WebML components• NGO: consumers’ claimmanagement and class action • Investigate SNA techniquesorganization for social task optimization• PA: participative territory • Define social processplanning improvement metrics and Social Activity Monitoring• Multinational company: conceptssocial CRMBrambilla, Fraternali, Vaca: A notation for Social BPM 20 Thanks. Questions? Contact: Marco Brambilla marco.brambilla@polimi.it marcobrambi marcobrambiBrambilla, Fraternali, Vaca: A notation for Social BPM 21
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