process management blog posts

8 Essential Support Success Metrics Every SaaS Company Should Track

Blog: Customer Service Blog from HappyFox – Improve Customer Service & Experience – Customer Service and Experience Blog by HappyFox

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Your support team handles hundreds of tickets daily, but are you measuring what truly matters? Raw ticket volume alone doesn’t...

The post 8 Essential Support Success Metrics Every SaaS Company Should Track first appeared on Customer Service Blog from HappyFox – Improve Customer Service & Experience.