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5 Ways Technology Will Radically Change Business Operations in 2022

Blog: Solutions Review - Business Process Management

Business Operations in 2022

As part of Solutions Review’s Premium Content Series—a collection of contributed columns written by industry experts in maturing software categories—Sagi Eliyahu, the co-founder and CEO at Tonkean, shares some insights on the ways emerging and evolving technologies will affect business operations in the future.

Technological advancements will significantly change how organizations manage business operations in 2022. Combined with market forces, innovative technologies will enable and compel organizations to completely reimagine the way they operate across the board. For example, consider how The Great Resignation altered the way people think about work. It inspired employees to demand much more out of their work experience and, in turn, generated advancements in no-code, automation, and composability. But where does “changing the way people work” happen? Business operations.  

Here are five ways technology will radically change business operations in 2022 and beyond.  

1. Business Operations will be Redesigned to Accommodate Composability 

Composability is a new approach to solution design. It is a means of building software using “building blocks” composed of business capabilities. These building blocks are curated by IT and can take the form of actions on people, actions on data, or actions that perform business logic. They are fundamentally modular, interchangeable, and reusable—they can be assembled and reassembled with a no-code platform to create full-blown, complex solutions.  

The potential of composability should not be understated. The modularity inherent to composability mirrors the modularity that developers use to build software with an open-source component. It allows non-technical teams to construct many different tools—from solutions that automate entire business processes to applications that do something particular or solve a unique business problem—without writing code themselves. Composability has the potential to enable every end-user inside organizations to be technologically creative. 

The gains in efficiency and problem-solving capacity that doing so makes possible are massive. Composability makes it possible for entire organizations to operate in a true agile fashion or deliver solutions and fix problems in an iterative, incremental, adaptive way. Historically, this is something nontechnical teams have been unable to do. Instead, they have remained creatively dependent on IT, or people who can code—which is 0.04-percent of the population.  

Composability, however, obliterates that bottleneck and introduces a whole new way of working to business operations. In 2022, this new way of working will be increasingly embraced. Composability is the most transformative means of enabling true agility, as it can break down formerly limiting functional silos. The more widely this becomes understood, the faster organizations will move away from traditional means of business operations for one that is composable. 

2. No-Code Will Become Even More Mainstream 

No-code will become more mainstream in 2022, mainly due to how integral no-code is in composability. No-code platforms are how non-technical teams access, manipulate, and compose the building blocks that ultimately comprise their composable solutions. Without them, nontechnical teams would not be able to create solutions because they would get bogged down in technical requirements. 

No-code platforms can abstract the technological expertise required when interacting with complex and innovative software components. The relationship between no-code and composability is symbiotic. Composability helps no-code technology mature and lends it a use case that makes it enterprise viable. No-code also allows non-technical employees to participate in composable software design and implementation.

As an understanding of composability’s potential spreads, the demand for no-code platforms will increase.

3. Automation Software Will Become More Sophisticated 

Currently, the primary purpose of automation software is to increase organizational efficiency on a task-by-task basis. It relies heavily on traditional coding schemes, techniques, and procedures—putting its management out of reach for all except highly technical teams. RPA bots are a prime example, constituting an overly complex technical approach to automating manual work that requires a developer to use.   

But such an application only scratches the surface of what automation makes possible. Automation can be used to reimagine work experiences throughout organizations. And via no-code composable platforms, automation implementation can be driven by nontechnical teams that know and run the business. 

Inside Tonkean, for example, makers every day are creating solutions that automate not just individual, menial tasks but many different elements of cross-departmental and cross-team workflows. They are using automation to personalize their work—creating process solutions as they automate features of workflows specific to their day-to-day—and they are doing so with autonomy and creative freedom.  

Automation will permeate every element of organizations. Because citizen development and automation will become more prevalent, more and more opportunities will arise for more parts of an organization to embrace automation. Rather than relying on IT to automate particular processes on a one-off basis, organizations will empower users to use automation to redesign many different types of work experiences, making the processes that power the organization more fundamentally personalized and human-oriented. This is one of the ways composability will change the way we interact with technology at work: by making our technology work for us rather than forcing us to work for our technology.  

4. Composability Will Drive Higher Adoption of AI and other Cutting Edge Technologies 

There is virtually no limit, in a composable organization, to what functionalities and capabilities IT can make available to makers composing software solutions. The conduits are composable building blocks. The library of building blocks that makers in a composable organization must choose from when managing solutions constitutes how employees will access innovative technologies moving forward.  

In a composable organization, building blocks are modular and interchangeable. This means that IT can create new blocks consisting of new innovative tools, and makers can more easily augment the solutions they build with whatever new technologies are available. And this is how an exponentially more significant number of workers inside the enterprise can leverage cutting-edge technologies, such as AI. In the future, composability will make it simpler to do so.  

In truth, these technologies will be among the legion of innovations that people working inside composable organizations will have access to and utilize to create a better work experience.  

5. The Way We Work is Changing for the Better  

In 2022 and beyond, business operations will change dramatically. The way we interact with SaaS applications is changing. We will no longer consume apps through a single UI, for example. Nontechnical teams will no longer rely on the apps IT purchases or builds. Nor will business operations departments have to work so tirelessly around their apps’ limitations. Instead, people will choose which of these apps’ functionalities they like and need and be empowered to create the near-ideal experience themselves due to the availability of no-code and the adoption of composability.  

Empowered by composability, no-code, and a new approach to automation, we will change how we think about leveraging technology. We will no longer shop around with a mind only for solving point problems. Instead, our governing concern will be more grounded in the needs and wants of every organization’s most critical and powerful asset: their people. 

The post 5 Ways Technology Will Radically Change Business Operations in 2022 appeared first on Best BPM Tools, Vendors, Software and BPMS.

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