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4 Projections for Automation in 2017 (and Beyond).


The year 2016, called the “year of the robot” by The Institute for Robotic Process Automation, was a big one for the advancing development and adoption of automation technologies like robotic process automation (RPA). While RPA was implemented by companies around the world, a significant number were BPOs and originated from the manufacturing, insurance, and financial services. The the technology also saw robust growth within the EMEA (Europe, the Middle East, and Africa) region and North America.

According to a 2016 figure by the research and advisory firm Gartner, the “demand for RPA tools is growing quickly, at about 20 percent to 30 percent each quarter.” And this growth is only expected to continue throughout 2017. In fact, automation is expected to be one of the top technologies trends this year.

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