3 Ways to Bust Through a Customer Satisfaction Plateau
Plateaus are beautiful in nature and elicit “oohs” and “aahs” from those who view them.
In contrast, plateaus viewed in customer satisfaction bar charts conjure up silence or at best a deep “hmmm” from disappointed executives.
Have you ever been there?
My recent blog for Customer Think explores three ways to bust through a customer satisfaction plateau—and to view plateaus not as roadblocks but as opportunities.
The post 3 Ways to Bust Through a Customer Satisfaction Plateau appeared first on Customer Experience Management Blog.