2018 Marked 20 Years of Customer Experience Research at Forrester!
Blog: Forrester BPM Center of Excellence
I didn’t want to leave 2018 without noting a milestone for all of us here at Forrester who cover customer experience. It was 20 years ago, all the way back in September of 1998, when we inaugurated our customer experience research by publishing our first report about CX. That report, “Why Most Web Sites Fail,” […]