2015 CX Impact Award Winner—Verint’s Own Nancy Porte
October really has become a focal point all over the world for customer experience. If you travel quite a bit globally, you see it in airports, hotels and signage everywhere. Why all of the buzz around customer experience this month? A lot of it has to do with the practitioners themselves, many of whom are making real strides at educating the market on what it truly means to be a customer experience leader.
Here at Verint, we have our own customer experience practitioner—I may be biased, but I think she is among the very best you will find anywhere! Of course, I’m speaking about Nancy Porte, who is a relentless advocate for the customer experience everywhere and always has clever new ideas on how to enhance the customer experience. As one of the executive sponsors of the Verint Customer Experience Program, I’m always excited to hear the great things going on with our customers and how we can use their feedback to better meet their needs.
In fact, she has just recently been asked to be among the first to teach students about the customer experience at the university level as a guest instructor. Just imagine how these emerging leaders will benefit from Nancy’s insights and a customer experience-focused education.
Nancy has been at the forefront of the “CX” industry for many years, and has just recently been recognized once again as a leading practitioner by the Customer Experience Professionals Association (CXPA). So, maybe I’m not so biased after all?
The 2015 CX Impact Award Winners: Outstanding Practitioners is an award aimed at “senior leaders who practice excellence in CX within their organization or the CX industry and consistently lead or drive outstanding CX related efforts within their organization or the CX industry.”
CXPA goes on to say that “the nominee inspires excellence in all aspects of the CX disciplines,” something we see from Nancy every day here at Verint as she directs our own Customer Experience initiative. As Nancy would have it, it’s our own staff that deserves the recognition for the improvements we have seen in customer experience.
I couldn’t agree more. And yet it sure helps to have a leader who can gather a deep understanding of our customers’ perceptions about our solutions and services and translate that information into what we here at Verint like to call actionable intelligence.
Thank you, Nancy, for your tireless efforts in working to improve the customer experience—both here at Verint and beyond.
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