process management blog posts

15 Ticketing System Metrics to Measure for Enhanced Customer Satisfaction

Blog: Customer Service Blog from HappyFox – Improve Customer Service & Experience – Customer Service and Experience Blog by HappyFox

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The effectiveness of a help desk is directly a measure of customer satisfaction. But how do organizations achieve and measure...

The post 15 Ticketing System Metrics to Measure for Enhanced Customer Satisfaction first appeared on Customer Service Blog from HappyFox – Improve Customer Service & Experience.