process management blog posts

10 Critical Help Desk Problems Killing Your Support Efficiency (And How to Fix Them)

Blog: Customer Service Blog from HappyFox – Improve Customer Service & Experience – Customer Service and Experience Blog by HappyFox

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Two thousand tickets in backlog. Three agents resigned last month. Customer satisfaction scores plummeting. If this sounds painfully familiar, you’re...

The post 10 Critical Help Desk Problems Killing Your Support Efficiency (And How to Fix Them) first appeared on Customer Service Blog from HappyFox – Improve Customer Service & Experience.