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改善客户体验的五个步骤 – 第四篇

Blog: Forrester BPM Center of Excellence

公司依靠员工提供高质量的客户体验(CX);员工依赖于公司所提供的工具和制定的流程帮助他们更有效地为客户服务。但这实践起来非常有挑战,因为公司需要进行组织、管理和技术上的一系列变革。这篇报告分析了CX专业人士如何制定相应的一套流程,赋能员工,帮助他们提供符合公司预期的客户体验。该篇为报告系列的第四篇最后一篇,点击“阅读更多”了解具体内容。

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