公司依靠员工提供高质量的客户体验（CX）；员工依赖于公司所提供的工具和制定的流程帮助他们更有效地为客户服务。这篇报告分析了CX专业人士如何制定相应的一套流程，赋能员工，帮助他们提供符合公司预期的客户体验。上一篇我们讨论了改善CX的难点，这一篇我们将从总览的角度展示CX赋能计划的五个步骤。
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Some integration examples
