Case Study: Process Mining to Compare Procure-to-Pay Processes in Different Countries
Special Mention to WebRatio at the 2012 Global Awards for Excellence in BPM and Workflow
Don’t Leverage Social Media for Customer Service, if this is what you do!
Don’t Leverage Social Media for Customer Service, if this is what you do!
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Class Notes: BPM Research and Education—Modelling Processes and the Question of Impact
Case Study: Process Mining to Improve a Service Refund Process