Consumers expect ‘bricks and clicks’ integration from brands
UK consumers expect ‘bricks and clicks’ integration from brands
83% of UK consumers leave stores because they can’t find what they want
Almost ¾ would leave an online store if they can’t easily find what they want
Innovation gets squashed when everyone’s too busy getting through today: “The Drucker Perspective”
Stop calling them problems, dammit, they’re opportunities!: “The Drucker Perspective”
4 lessons from magicians on process improvement and change: Street Smarts for Change Management