Lean process improvement: Who says there’s no messing with lawyers?
Just getting older or wiser too? Tracking process change maturity
A rebel with a cause…to transform the call center!
BPMN 2.0 Models (Part 1) – Process Models and Process Collaboration Model
Automation no cure-all for leaks, claims Redwood Software
The Certified Process Professional overview
What is Bad Customer Service Costing?
Comment optimiser le ROI d’une démarche BPM (processus) et prouver par A+B les résultats ?
Creating An Enterprise Community
Cloud SLAs: Pricing, Not Promises
Big Data is only part of the CMO’s new armory
The Hiring Process that Dave Sherwin uses to Find the Right Employees and Contractors For His E-Commerce Business.
Process, Process Model, Process Instance and Workflow?
Setting up a Center of Excellence: Interview with ConocoPhillip’s Director of Continuous Improvement
Blasting away the lines between the business and IT: Interview with BPM.com’s Nathaniel Palmer
Customer Experience Management: Art vs. Science
Process Excellence explained: What’s the difference between Lean, Six Sigma, and Business Process Management (BPM)?
It’s the wild west out there: Interview with Eloqua’s VP of Customer Experience: Mr Angry, You Call THAT Customer Service?
Winner of BPI Challenge 2013 Announced
Career navigation for process professionals: A simple framework
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Customizing your BPI Web Feed
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Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:
Customizing the Content Sorting
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Some integration examples