Knowledge Automation: How to Implement Decision Management in Business Processes
iBPMS – Intelligent BPM Systems (BPM and Workflow Handbook Series)
Draw What You Do: A Practical Approach To Process Improvement
Business Process Management: The Next Wave
Business Process Management for Technology Professionals: Leading IT Executives on Creating Strategic, Efficient, and Flexible Frameworks (Inside the Minds)
Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes
Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
People don’t hate change…they hate ambiguity
People don’t hate change…they hate ambiguity (transcript)
Process Fun: What extreme cost cutting looks like: Process Fun
TaskMap – Simple, powerful process mapping with Visio
How to get things done – 3 essential questions you must ask: Lessons From Peter Drucker
You can improve your processes all you like, but it’s really about what people do….
You can improve your processes all you like, but it’s really about what people do….(Transcript)
How can you be customer-centric when customer value is getting so difficult to define?
How David Michael Got His Employees To Help Document Procedures and Systematize His Entire Business!
Practical Process: 2 Virtuous Circles
Recommended Reading list for 2014
Top 3 process excellence challenges in manufacturing
Is integrity the most important attribute of leadership?: Lessons From Peter Drucker
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