Steve Towers and what’s new with Process, Performance and Customer Experience
BPMN 2.0 Models (Part 2) – Choreography Model and Conversation Model
Just getting older or wiser too? Tracking process change maturity
A rebel with a cause…to transform the call center!
Lean process improvement: Who says there’s no messing with lawyers?
BPMN 2.0 Models (Part 1) – Process Models and Process Collaboration Model
The Certified Process Professional overview
What is Bad Customer Service Costing?
Comment optimiser le ROI d’une démarche BPM (processus) et prouver par A+B les résultats ?
Creating An Enterprise Community
The Hiring Process that Dave Sherwin uses to Find the Right Employees and Contractors For His E-Commerce Business.
Process, Process Model, Process Instance and Workflow?
Setting up a Center of Excellence: Interview with ConocoPhillip’s Director of Continuous Improvement
Blasting away the lines between the business and IT: Interview with BPM.com’s Nathaniel Palmer
It’s the wild west out there: Interview with Eloqua’s VP of Customer Experience: Mr Angry, You Call THAT Customer Service?
Process Excellence explained: What’s the difference between Lean, Six Sigma, and Business Process Management (BPM)?
Career navigation for process professionals: A simple framework
The evolving role of CI leaders: Interview with Citi’s Michele Boutwell
The continuous improvement leader of the future
Business Process Architecture – From Value Chain to Process
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Customizing your BPI Web Feed
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Customizing the Content Filter
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Customizing the Content Sorting
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Some integration examples