Is CX working for you? If not these resources might help
Customer Gold – Converting any Customer Experience into a Gold mine
Process Risk and Reliability Management, Second Edition
We shouldn’t be asking customers what they want because they will tell us.
Business Process Management, dead and buried, or just resting?
Eight ways to embrace the Enlightened Customer
Customer Experience Management (CEM) definition
Webinar: Integrating Governance, Risk Management and Compliance
The Ten commandments of Customer Experience
Data Protection: Governance, Risk Management, and Compliance
Six CX Facts that will shake you
Fantastic Customer Experience will tear you up :)
The Law of Governance, Risk Management and Compliance (Aspen Casebook)
3 Must know themes that are emerging around the CX
Cyber Security Management: A Governance, Risk and Compliance Framework
5 Word of Mouth Impacts on the Customer Experience
Six Social Media Impacts on Customer Experience
It is a Classic 1-2-3 with Articles, Certification and Conferences
How to Meet the challenge of the Digital Customer – Video & FREE Book
Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.
Copy/Paste this code in your website html code:
Customizing your BPI Web Feed
You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.
Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:
Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:
Some integration examples