Countdown To Forrester’s 10th Annual CXNYC Forum June 19–20
Blog: Forrester BPM Center of Excellence
Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds. We didn’t know how well the new event […]
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