Drive Great Customer Experience With Three Workforce Investments
Blog: Forrester BPM Center of Excellence
Retailers recognize and are investing in the link between great associate experiences and great customer experiences. They are enhancing the employee’s ability to engage customers better by providing training and education, implementing technologies to make the associate’s job easier, and some retailers like Walmart are even increasing associate wages. Retailers understand that by creating […]
Leave a Comment
You must be logged in to post a comment.