Performance Architecture: Process Inside Out
Blog: BPTrends - Performance Architecture
During a recent hospital stay, Roger Addison experienced first-hand where processes connect as the patient moves through the system. As he reflected on his hospital experience, he determined that the Scope Diagram is a useful planning tool in process design and problem analysis. Read the how and why in Roger and Carol’s Column.
Author information
Carol Haig is a Certified Performance Technologist (CPT) and has more than 30 years of multi-industry experience partnering with organizations to improve their employees’ performance. Carol is known for her superior skills in project management, analysis and problem/opportunity identification, and instructional design and facilitation. She has consulted with executives and line managers, established and managed training departments, trained trainers, written for professional publications and mentored performance consultants. She is co-author of Performance Architecture.
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